Chartered Governance Institution
Enhancing the AGM experience for the Chartered Governance Institute UK & Ireland
The Company:
The Chartered Governance Institute UK & Ireland (CGIUKI) has been upholding world-class governance standards since 1891. With over 10,000 members in the UK and Ireland, CGIUKI is part of a global network comprising 40,000 governance professionals. The institute plays a vital role in supporting governance professionals in achieving their objectives by providing recognition, fostering community, and amplifying the voice of its membership.
The Project/Challenge:
As part of their annual governance process, CGIUKI conducts an Annual General Meeting (AGM) to facilitate member participation in key decisions. For their 2025 AGM, they sought a new partner to improve their virtual meeting experience. While the voting process followed a standard AGM approach, CGIUKI had previously encountered challenges with low-quality live streaming during their 2024 virtual AGM. To address this issue, they appointed PIN Communications to deliver a more professional, high-quality solution.
The AGM required participation from 7,599 eligible voters via post or online for the proxy voting process, and online for the actual AGM. CGIUKI wanted to ensure a smooth, engaging experience for all members at all stages of the process. One of their key motivations for partnering with PIN Communications was to explore an alternative service provider who could provide end to end services for the entire process, focusing on member engagement.
Solution:
PIN Communications provided a comprehensive, end-to-end service tailored to CGIUKI’s needs. This included printed proxy packs, email communications, and an online proxy voting platform to facilitate seamless member participation. Additionally, in collaboration with our audio/visual partner EpicTech, we delivered high-quality onsite services, including a live AGM meeting platform with enhanced graphical overlays to improve the virtual event experience for both members and observers.
Our approach ensured that the voting process was both transparent and accessible. While the overall branding remained unchanged, the updated meeting graphics, developed jointly by CGIUKI, PIN Communications, and EpicTech, significantly enhanced the visual presentation. Importantly, our proxy voting services marked a new addition to CGIUKI’s election process, an element that their previous provider had not included.
PIN Communications demonstrated the quality and reliability of services as a trusted provider of professional AGM solutions.
“Working with PIN Communications for our 2025 AGM was a fantastic experience. Their professionalism, attention to detail, and commitment to delivering a seamless virtual meeting made a significant difference. The enhanced audio/visual quality and live-streaming services provided by PIN Communications and their partner, EpicTech, vastly improved the experience for our members.
Additionally, their comprehensive approach to proxy voting, from printed packs to an intuitive online platform, ensured that the process was smooth and accessible. The results spoke for themselves – our voter turnout saw an incredible 380% increase.
PIN Communications proved to be a reliable and efficient partner, demonstrating that there are high-quality alternatives available in the market. We were delighted and would recommend their services to any organisation wanting to undertake an AGM process.”
– Cynthia Mora-Spencer, Head of Secretariat, Chartered Governance Institute
Results
The collaboration led to a significantly improved AGM experience. Key outcomes included:
- A highly professional and accurate service that ensured smooth audio/visual delivery and a robust voting process from the proxy period through to the meeting itself.
- An upgraded live-streaming experience with clear visuals, engaging graphical overlays, and an intuitive member interface for submitting typed questions during the meeting.
- A dramatic increase in voter turnout, rising from 81 members in 2024 to 389 members in 2025, marking a significant 380% increase.
CGIUKI was delighted with the outcome, acknowledging the professionalism and efficiency of PIN Communications and their audio/visual partners services. This successful AGM demonstrated that there are high-quality alternatives in the market, giving CGIUKI the confidence to explore competitive solutions in the future.
Trusted partnerships. Real results.
When you partner with PIN Communications, the proof is in the pudding with our results. Our business strives to deliver nothing short of exceptional results.
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