About PIN Communications
At PIN Communications, we deliver secure, relevant, connected communications to brands and organisations who put their customers at the heart of everything they do. By operating across any channel and within any sector, our relentless pursuit of customer excellence, experience and engagement ensures we put our customers at the heart of everything we do.
Our story so far…
From three people to a national presence.
Founded in Stockport in 2000 as Print Image Network, we started small. Just three people delivering print and mail services to local businesses.
A strong foundation in democracy.
Later that year, we took our first steps into electoral services, supporting local authorities with election stationery and laying the groundwork for what we’d become.
UK Engage is born.
In 2009, we launched UK Engage to deliver full-service, non-statutory election solutions. Today, it’s one of the UK’s leading providers, trusted to run board, council, and trustee elections, AGMs, EGMs, and more.
Raising the bar.
By 2012, we’d invested in quality and security, earning ISO 9001, ISO 27001, and CSE accreditations, standards we’ve proudly upheld ever since. We’re also fully GDPR compliant and ICO registered.
Cyber secure.
In 2017, we achieved Cyber Essentials certification, reinforcing our commitment to data protection and customer peace of mind.
Expanding into marketing.
2019 marked our move into marketing activation, delivering print and POS for brands and building a best-in-class supply chain for marketing collateral.
A new chapter.
In 2023, after 25 years of leadership, our founders passed the baton. Backed by Owner Venture Managers, we began a new phase of growth.
Fresh leadership.
In 2024, Michelle Ward joined as Managing Director, bringing 20+ years of global print and communications experience, with a focus on innovation, sustainability, and strategic partnerships.
Starting 2025 with a bang.
Our fantastic team won PrintWeek’s Customer Service Team of the Year for Large Enterprise, recognising our dedication to excellence and client satisfaction. We were also Highly Commended for the Company of the Year, giving further recognition to our industry leadership.
Welcome to PIN Communications.
In 2025, we rebranded as PIN Communications, a name that reflects who we are today. With new premises, expanded services, and a renewed focus on a combined brand, our people, client excellence, sustainability, and innovation, we’re ready for the next chapter.
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Overall Customer Satisfaction rating
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Client Recommendation rating
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Overall Customer impression rating
Driven by our core values
Our core values aren’t just a poster on the wall in our office. They underpin both the culture of our business and how our employees go above and beyond in delivering service excellence for our clients.
Our values represent who we are, what we do and how we work together as a team. They provide clarity in how we approach each and every day at PIN. They celebrate the uniqueness and experience of every member of our business. And most importantly, they ensure brilliant outcomes in everything we do.
Creating a positive impact: Our commitment to making it happen
Everything we do, and our approach to doing it, is calculated to make a positive difference. Whether it’s giving voice to voters or communicating essential brand messaging, we’re committed to delivering brilliant communications and creating positive impacts.
Meet the management team
Michelle Ward
Managing Director
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Michelle Ward is a dynamic Managing Director with over 20 years of global experience in print and marketing solutions. Known for her strategic thinking and collaborative leadership, Michelle has a passion for delivering innovative and sustainable communications. With a deep understanding of both public and private sector needs, Michelle leads with transparency and purpose, driving impactful solutions for clients and communities alike.
John Ward
Finance Director
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John is a Chartered Accountant with over 15 years’ experience across public and private sectors, with a special focus in financial modelling, compliance, and strategic business partnering. John leads our Finance and HR teams, bringing sharp insight and a steady hand to guide financial strategy and ensure operational excellence.
Andy Tye
Associate Director
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With over 30 years in electoral delivery across the UK and internationally, Andy is renowned for his hands-on approach and deep technical knowledge. Having led national digital elections, developed training tools used by thousands of polling staff and advised governments, Andy is a trusted expert in navigating complex electoral systems and driving innovation in election management.
Craig Poyser
Technical Director
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With deep expertise in IT strategy, secure data systems, and print technology, Craig leads our Technology and Supply Chain teams, ensuring precision in delivery and innovation across infrastructure, automation, print and digital solutions. His focus on compliance and efficiency ensures clients receive secure, smart, and always-on services, without the fuss.
Allan Rowan
Commercial Director
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With over 25 years’ experience in customer and growth focused leadership roles across marketing solutions, secure communications and digital transformation, Allan is passionate about working closely with clients to deliver exceptional customer experiences, whilst partnering with them to drive growth that is closely aligned to their own strategic objectives.
Dominic Riley
Non-Exec Chairman
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Dominic’s role is to Chair the Board of Directors and to help put in place the strategy to take the business forward, with a focus on growth and creating exciting new opportunities within the business.
We pride ourselves on our personal, consultative approach.
With a reputation built on trust and service excellence, we’re more than just a communications specialist. Whether you need guidance on an upcoming election, want to streamline your customer communication strategy or need some eye-catching marketing collateral, we’re here to help.
How we’ve helped others succeed
Certified to deliver with confidence
Trust is earned, and at PIN Communications, we back our expertise with independently verified standards.
From ISO certifications to Cyber Essentials and Customer Service Excellence, our accreditations reflect our commitment to quality, security, and service.
