Our Certifications
ISO 9001, ISO 27001
ISO 9001 – Our Commitment to Quality. We are proud to operate in line with ISO 9001, the internationally recognised standard for quality management systems (QMS). This certification reflects our dedication to consistently delivering products and services that meet customer expectations and comply with regulatory requirements.
Our approach to quality is built on seven core principles: Customer Focus, Leadership, Engagement of People, a Process Approach, Continuous Improvement, Evidence-Based Decisions & Relationship Management.
ISO 27001 – Protecting What Matters Most. We are certified to ISO 27001, the internationally recognised standard for information security management systems (ISMS). This means we take a structured, proactive approach to safeguarding sensitive data—whether it’s customer information, financial records, or internal communications.
Our security practices are built on seven key principles: Confidentiality, Integrity, Availability, Risk Management, Leadership Commitment, Continuous Monitoring & Improvement & Clear Policies & Roles.
Customer Service Excellence (CSE)
We are proud to be recognised under the Customer Service Excellence Standard, which reflects our dedication to delivering outstanding service. We focus on Customer Insight, Culture, Information & Access, Delivery & Timeliness & Quality.
Cyber Essentials
We are certified under Cyber Essentials, a UK government-backed scheme that helps protect against common cyber threats like phishing, malware, and hacking. Our cybersecurity measures include Firewalls, Secure configuration of devices and software, Controlled access to sensitive systems, Malware protection tools & Regular software updates and patching.
Living Wage Employer
We are proud to be accredited as a Living Wage Employer, a UK-recognised standard that ensures all our employees and contracted staff receive a wage that meets the real cost of living. This commitment reflects our core values of fairness, dignity, and respect in the workplace. By paying the real Living Wage, we invest in our people, support their wellbeing, and help build a more equitable and sustainable future for everyone.
Why choose PIN Communications?
At PIN Communications, we do more than just deliver communications. Backed by over two decades of experience, we partner with brands and organisations to deliver communications that drive customer and citizen engagement and bring your campaigns to life, irrespective of channel.
We’re Secure.
We operate to the highest standards of data protection, with certifications including ISO 27001 and Cyber Essentials as well as being fully GDPR compliant and ICO registered. Whether it’s customer information, financial records, or internal communications, we’re the safest of safe hands.
We’re Dedicated.
We’re passionate about delivering brilliant solutions for our customers. We proudly hold the Cabinet Office’s “Customer Service Excellence” Standard and recently won PrintWeek’s Customer Service Team of the year award. When we say we’re dedicated, we really mean it!
We’re Experienced.
With more years’ experience than we’d like to admit, when it comes to ensuring your communications are delivered exactly how you want them, our experience and capabilities ensure we deliver on-time, every-time, no matter the challenge.
We pride ourselves on our personal, consultative approach.
Whether you need guidance on an upcoming ballot, want to streamline your communications, or just need honest advice, our team is here to help. With a reputation built on trust, service and delivery, we’re more than a just a provider
How we’ve helped others succeed
Creating a positive impact: Our commitment to making it happen
Everything we do, and our approach to doing it, is calculated to make a positive difference. Whether it’s giving voice to voters or communicating essential brand messaging, we’re committed to delivering brilliant communications and creating positive impacts.
